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Our Service Commitment

Our commitment to service is based on total customer satisfaction. We guarantee quick and efficient service and maintenance of our electronic security solutions around the world through a vast network of local representatives. We ensure that we will be there whenever or wherever you need us, 24 hours a day, 365 days a year. Like all Onity solutions, our products are backed by a commitment to provide superior global service with local support.
 

Before The Sale Service*

Personal Visit including a Complete Demonstration
Right from the start, we're hands-on. Our local representatives can provide a personal visit to your property, campus, ship or facility and meet face-to-face to educate you about the benefits of your products.
 
Complete Site Survey of Your Property
When it comes to surveying, no stone is left unturned. The more questions we ask, the more feedback we can provide to recommend the best possible solutions.
 
Technical and Security Consultation
Although they are easy to use, we want you to fully understand all of the benefits of our systems. Following a site survey, we will give you suggestions to improve control in an easy-to-follow presentation.
 

During The Sale Service*

Installation of System by Onity's Authorized Personnel
Our installation crews know Onity products inside and out which ensures your systems will work perfectly from day one.
 
On-Site Training for Your Entire Staff
Onity expert trainers teach each member of your staff about our products features. We're there for you.
 

After The Sale Service*

Guarantee Repair Or Replacement Of All Onity Parts
No one does this better than Onity! If any Onity product fails to work for any reason, send it to us. We'll either fix the problem or replace it with a new one.
 
24/7 Tech Support
Onity offers its customers technical support 24 hours per day, 7 days per week, 365 days per year for all products (hardware and software) under warranty.
 
Extended Services Program
Onity offers its customers a flexible depot-warranty program to accompany any product purchased from Onity. In addition, a variety of extended services program suitable to your needs are available to cover products after the warranty expires. We have a quality product that stands-up to most any adverse conditions. Our warranty and extended services program reflect our products'durability.
 
*These services are specific to Onity's electronic locking solutions product line and may vary based on region, location or channel provider.

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